SmartView | Customer Portal
iTMethods provides online customer visibility of our services through our SmartView platform. The focus of SmartView is to provide a single pane of glass into the infrastructure and processes in which the iTMethods team support each customers Infrastructure. Highlights of SmartView include:
- Service Desk: Service Board | Ticket Entry | Ticket Status | Response & Resolution Tracking | Customized Workflows
- Asset Management: Inventory Tracking (Move-Adds-Changes) | Product Lifecycle | Vendor Warranty Tracking | Infrastructure Topology
- Maintenance: Maintenance Scheduling | Maintenance Logging
- Management: Incident Management | Problem Management | Change Management | Configuration Management | Service Level Tracking
- Reporting: Performance | Utilization | Availability | Usage | Security
- Audit: ITIL-based Processes | Leverage SmartIT and SmartView for Compliance and Audit Requirements
