SmartIT | Managed IT Services
iTMethods can provide 24x7x365 proactive remote monitoring and management of your entire IT infrastructure. Our experienced professionals use state-of-the-art fault management tools to monitor all of your network devices, servers, phones, PCs and more - giving you the capability to focus on development and mission-critical objectives rather than day-to-day maintenance.
Business Benefits:
SmartIT Managed Services deliver:
- Cut Costs, Save Time and Resources
- Improve Performance and Availability
- Enhance Security & Reliability
- Ensure Compliance
Through our certified resources, proven methodologies based on ITIL best practices, and innovative technology, SmartIT Managed Services ensures sustainability, service improvement, innovation, thought leadership and continued alignment of IT to the business.
SmartIT Managed Services include:- Managed Network Infrastructure
- Managed Unified Communciations
- Managed Security Infrastructure: Firewall, IDS/IPS & VPN
- Managed Enterprise Wireless (Wi-Fi)
- Managed Servers, Storage & Virtualization
- Managed Microsoft Solutions
SmartIT Managed Services deliver:
- Fault & Performance Monitoring
- Critical Patch Management
- Change Control Advisory
- 24x7x365 Access to iTMethods Customer Support Center
- Remote Troubleshooting and Fault Resolution Support
- Ticketing Notification and Escalation to Tier 2 & Tier 3 Engineering Support
- Visibility through our SmartView online customer portal
- Coordination with Associated OEMs
- Root Cause Analysis (If Available)
- Customer Notifications
- MACD Support (Moves, Adds, Changes, Deletions)
- Quality Assurance Reporting
- (Optional) Supplemental On-Site Support for Services under OEM Support/Maintenance Contracts
