Jira Service Management & ITSM integration

Overview:

ITIL-aligned workflows, resource scheduling and escalation, asset management, change approvals, and advanced SLA configuration. 

Value:

Improved user experience, self-service, reduced MTTR, and enhanced service quality with consistent ITSM governance. 

Outcome:

A Jira Service Management deployment designed to industry best practices that drives customer satisfaction, operational efficiency, and cross-team collaboration.