Transform Your ITSM with Jira Service Management Solutions
Unlock Jira Service Management’s (JSM) potential with our ITSM services. Rapid adoption, ongoing support and continuous improvements.
Empower your business with ITSM best practices, expertise & ongoing support.
Our comprehensive ITSM solutions are designed to help your business optimize its service management processes, leveraging the power of Jira Service Management. We specialize in the latest ITSM tools and technologies, providing support at every stage of your journey, from assessments and strategy development to implementation and ongoing support.
Flexible Engagement Model
Our flexible model allows us to partner with clients at any stage of their ITSM journey, tailoring our services to unique needs and objectives:
Assessments
Current State Analysis
Review existing ITSM objectives and JSM configurations, and service management processes.
Gap Analysis
Identify areas for improvement and ITSM and JSM implementation opportunities.
Requirements Gathering
Understand business objectives, technical constraints, and stakeholder expectations.
Strategy & Design
ITSM Strategy Development
Create a roadmap for ITSM and JSM adoption, aligned with business goals and IT strategy.
Service Management Blueprint
Design a scalable and maintainable ITSM architecture using JSM best practices.
Integration Plan
Define processes for integrating JSM with existing ITSM processes and tools.
Implementation
Jira Service Management Setup
Install, configure, and customize JSM workflows, service desks, SLAs, and incident management processes, as well as Jira Assets for tracking organizational resources.
Process Development
Implement ITSM best practices and streamline workflows using JSM.
Testing and Validation
Test and verify ITSM configurations, JSM for consistency and alignment with business objectives.
Deployment and Transition
Integrate JSM into existing ITSM workflows and transition service management responsibilities to the Jira-based platform.
Ongoing Support Services
Tech-enabled subscription support options for your teams. Offered in "co-managed" and "fully managed" delivery models to help accelerate success across your organization.
Technical Support
Provide continuous assistance for troubleshooting and addressing JSM and ITSM-related issues.
Periodic Reviews
Conduct regular assessments of ITSM JSM solutions to ensure alignment with evolving business needs and best practices.
Updates and Maintenance
Keep JSM and ITSM tools up to date, and ensure compatibility with newer versions and features.
Key Benefits of ITSM, Jira Service Management & Ongoing Support
Collaborate with experienced practitioners in the latest ITSM tools, JSM best practices.
Accelerate integration and benefit from enhanced collaboration, streamlined workflows, and effective asset tracking.
Avoid common pitfalls and challenges associated with IT service management, service desk implementation, and asset management.
Implement customized ITSM JSM solutions tailored to your unique business needs and objectives.
iTMethods DevOps & Cloud Services
Powerful tech-enabled DevOps and Cloud services platforms that empower your business with the expertise and ongoing results that help your teams perform at their best.
Our Solutions include:
Supercharge your ITSM experience with iTMethods JSM-based solutions.
Harness the power of Jira Service Management to optimize your teams and processes. Partner with us today!
