Transform Your ITSM with Jira Service Management Solutions

Unlock Jira Service Management’s (JSM) potential with our ITSM services. Rapid adoption, ongoing support and continuous improvements.

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Empower your business with ITSM best practices, expertise & ongoing support.

Our comprehensive ITSM solutions are designed to help your business optimize its service management processes, leveraging the power of Jira Service Management. We specialize in the latest ITSM tools and technologies, providing support at every stage of your journey, from assessments and strategy development to implementation and ongoing support.

Flexible Engagement Model

Our flexible model allows us to partner with clients at any stage of their ITSM journey, tailoring our services to unique needs and objectives:

Assessments

Strategy & Design

Implementation

Ongoing Support

Assessments



Current State Analysis

Review existing ITSM objectives and JSM configurations, and service management processes.



Gap Analysis

Identify areas for improvement and ITSM and JSM implementation opportunities.



Requirements Gathering

Understand business objectives, technical constraints, and stakeholder expectations.

Strategy & Design



ITSM Strategy Development

Create a roadmap for ITSM and JSM adoption, aligned with business goals and IT strategy.

Service Management Blueprint

Design a scalable and maintainable ITSM architecture using JSM best practices.

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Integration Plan

Define processes for integrating JSM with existing ITSM processes and tools.

Implementation



Jira Service Management Setup

Install, configure, and customize JSM workflows, service desks, SLAs, and incident management processes, as well as Jira Assets for tracking organizational resources.



Process Development

Implement ITSM best practices and streamline workflows using JSM.

Testing and Validation

Test and verify ITSM configurations, JSM for consistency and alignment with business objectives.



Deployment and Transition

Integrate JSM into existing ITSM workflows and transition service management responsibilities to the Jira-based platform.

Ongoing Support Services

Tech-enabled subscription support options for your teams. Offered in "co-managed" and "fully managed" delivery models to help accelerate success across your organization.



Technical Support

Provide continuous assistance for troubleshooting and addressing JSM and ITSM-related issues.

Periodic Reviews

Conduct regular assessments of ITSM JSM solutions to ensure alignment with evolving business needs and best practices.



Updates and Maintenance

Keep JSM and ITSM tools up to date, and ensure compatibility with newer versions and features.

Key Benefits of ITSM, Jira Service Management & Ongoing Support



Collaborate with experienced practitioners in the latest ITSM tools, JSM best practices.



Accelerate integration and benefit from enhanced collaboration, streamlined workflows, and effective asset tracking.



Avoid common pitfalls and challenges associated with IT service management, service desk implementation, and asset management.



Implement customized ITSM JSM solutions tailored to your unique business needs and objectives.

iTMethods DevOps & Cloud Services

Powerful tech-enabled DevOps and Cloud services platforms that empower your business with the expertise and ongoing results that help your teams perform at their best.

Our Solutions include:



Jira Service Management (ITSM)

Supercharge your ITSM experience with iTMethods JSM-based solutions.

Harness the power of Jira Service Management to optimize your teams and processes. Partner with us today!

Managed DevOps Platform

Securely hosted in the cloud, our DevOps platform is offered as single-tenant SaaS or managed customer VPC. Empowering teams with cutting-edge tools, it streamlines collaboration and accelerates development cycles for efficient high quality software delivery.



Modernize your DevOps Tools

Increase productivity, reduce costs and stay current with the latest tool/features across your evolving DevOps tech stack.



Hosted/Managed by Experts

Free your resources and execute with enterprise trusted solutions for your DevOps tools & tools management.

Single-Tenant SaaS or Managed Customer VPC

Not all cloud deployments models are created equal, retain full control and align your enterprise business requirements.



Highly Secure & Compliant

Cloud with enterprise controls, security and assurance your deployments are protected and integrate seamlessly.



Customer Obsessed

Partner with the global DevOps leader focused on delivering innovative solutions that delight our customers everyday!

Learn more or talk to an expert today!

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DevOps SaaS Platform

Our SaaS-based DevOps platform, hosted securely on the cloud, empowers your teams, equips them with cutting-edge tools, and addresses your highjest business priorities, ensuring you retain your competitive edge and lead the market.



Modernize your DevOps Tools

Increase productivity, reduce costs and stay current with the latest features across your evolving DevOps tech stack.



Hosted/Managed by Experts

Free your resources and execute with enterprise trusted solutions for your DevOps tools & tools management.

Single-Tenant SaaS or Managed Customer VPC

Not all cloud deployments models are created equal, retain full control and align your enterprise business requirements.



Highly Secure & Compliant

Cloud with enterprise controls, security and assurance your deployments are protected and integrate seamlessly.



Customer Obsessed

Partner with the global DevOps leader focused on delivering innovative solutions that delight our customers everyday!

Learn more or talk to an expert today!

Learn More

DevOps & Cloud Solutions

Optimize your teams with expert solutions for software development, deployment automation, security and Cloud infrastructure management.

SERVICES OVERVIEW



CI/CD Pipeline Development

Optimize your software development and deployments



Infrastructure as Code (IaC)

Rapidly implement and maintain your IaC technologies



Cloud Infrastructure

Unlock the full potential of AWS, Azure, and Containers / Kubernetes



GitOps & Monitoring

Git-based practices with advanced monitoring solutions



Jira-based IT Service Management (ITSM)

Prescriptive solutions pre-built with Jira Service Management (JSM)

How We Help

Flexible Consulting and Subscription Services:

Assessments
Strategy & Design
Implementation
Managed Services

Learn More

DevOps & Cloud Solutions

Optimize your teams with expert solutions for software development, deployment automation, security and Cloud infrastructure management.

SERVICES OVERVIEW



CI/CD Pipeline Development

Optimize your software development and deployments



Infrastructure as Code (IaC)

Rapidly implement and maintain your IaC technologies



Cloud Infrastructure

Unlock the full potential of AWS, Azure, and Containers / Kubernetes



GitOps & Monitoring

Git-based practices with advanced monitoring solutions



Jira-based IT Service Management (ITSM)

Prescriptive solutions pre-built with Jira Service Management (JSM)

How We Help

Flexible Consulting and Subscription Services:

Assessments
Strategy & Design
Implementation
Managed Services

Learn More

iTMethods 360: for Atlassian

Our Atlassian solution pillars each designed to deliver the highest level of consistent value and customer experience to all the organizations we serve.

ATLASSIAN SOLUTIONS

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