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Atlassian Managed Services from iTMethods is a flexible subscription service offering that supports organizations with getting the most of their Atlassian tools. It provides valuable benefits such as expert support for configuration changes, break/fix issues, functional enhancements for best practices implementation of features for your busines, and ongoing health checks with regular assessments to ensure your teams productivity and efficiency are maximized.

Atlassian Managed Service encompasses a range of services, including administration (augmenting your team with Atlassian admins), expert support (configuration chnages, break/fix issues), functional consulting (best practices and complex configurations), and onboarding and training (Discovery Assessment and necessary training).

You can submit service requests and access support through the iTMethods Service Portal and email. For our Enterprise subscription package, you may also submit requests via phone and chat.

The onboarding process starts with a Discovery Assessment to understand your organization’s needs. Following this, iTMethods will require access to your Atlassian subscription, licenses, SSO, and any other essential information to effectively tailor the service to your organization.

Managed accounts are user accounts centrally controlled by an organization’s administrator(s). They offer enhanced security, access control, and streamlined user management, ensuring a secure and well-organized environment.

Signing up for iTMethods Atlassian Managed Services is easy. Contact us, and our team will help you choose the ideal subscription plan tailored to your needs. Once we have finalized a plan with you, we will execute a sales order form which includes the details of our services agreement. After this, we will schedule the initiation and kickoff the onboarding processes to ensure that we are up and running within 30 days.

For changes to your Atlassian Managed Services subscription, please feel free to reach out to us through your regular support channels or directly with your dedicated Customer Success Manager to discuss any new requirements and/or changes to the current plan including add-on options, upgrades, renewals, etc. Our team is eager to support your evolving needs and ensure you continue to benefit from our partnership.