Atlassian Managed Services
Our Atlassian Managed Services provide expert Administration, Support and Functional Enhancements subscription offering designed to optimize your Atlassian tools, reduce costs, streamline your workflows, and enhance your team’s productivity with ease!
Provide your teams with the dedicated Atlassian support and expert guidance they need.
Cut costs and maximize productivity of your resources.
Faster time-to-market for new projects or products.
Improved operational visibility into performance and usage metrics.
Access to Dedicated Atlassian Certified Experts.
Ensure your teams take advantage of latest features and maintain best practices & governance
Atlassian Managed Services Key Features
Onboarding discovery & assessment
Atlassian Managed Services portal access
Dedicated Customer Success Manager
Authorized named users
SLAs that support a predictable service experience
Ticket liaison support for Atlassian & 3rd party apps
Support for configuration issues, break/fix & functional enhancements
User and organizational administration
Monthly service report
Get help defining business and technical requirements to implement the optimal solutions for your organization
Atlassian License Management - New, Renewals, Upgrades (Cloud & Data Center)
Atlassian Managed Services for your Atlassian Cloud and Data Center applications
We provide Administration, Support and Functional Enhancements for Jira, Confluence, JSM and much more.
* Supporting all Atlassian Cloud plans and customer hosted and/or on-premise Data Center Instances
Reduce costs and increase productivity with our customer obsessed Atlassian Managed Services Solutions
Subscription Plans
Flexible administration, support and functional enhancements services tailored to your needs.
Foundation
Access essential administration & support from experienced professionals
Everything to get started
✓ Streamlined Hands-on Administration & Support
✓ Basic User Management & Workflow Configuration
✓ Project Creation & Essential Configuration
Pro
Enhance your Atlassian experience with in-depth support, health checks, & advanced configurations
Everything in Foundation +
✓ Increased Response & Support
✓ Advanced Security & Permissions
✓ Marketplace Apps Management & Automation
✓ Dedicated Priority Incident Support
Enterprise
Unlock the full potential of your Atlassian suite with our most comprehensive package
Everything in Pro +
✓ Customizable User Management and Complex Workflows
✓ 3rd-Party Application Integrations
✓ Dedicated TAM (Certified Atlassian)
✓ Offline Backups – enhanced security
Compare the details of our Subscription Plans
| Foundation | Pro | Enterprise | |
|---|---|---|---|
| Support & Customer Management | |||
| Dedicated Support Portal | ✔ | ✔ | ✔ |
| Dedicated Customer Success Manager | ✔ | ✔ | ✔ |
| Monthly Service Hours Included * | 10 | 25 | 50 |
| Authorized Named Users | Up to 3 | Up to 10 | Custom |
| Services Team Availability | 8x5 | 8x5 | 10x5 |
| iTMethods MSS Portal Access | ✔ | ✔ | ✔ |
| SLA Response Times | 1 Bus. Day | 4 Bus. Hrs | 2 Bus. Hrs |
| Multiple Contact Options | Web & Email | Web, Email & Chat | Web, Email, Chat & Phone |
| Priority Incident Support | - | 7x24 (P1) | 7x24 (P1) |
| Atlassian Support Management | - | ✔ | ✔ |
| Dedicated TAM (Cert. Atlassian Consultant) | - | - | ✔ |
| Strategic Advisory Services | - | - | ✔ |
| User and Access Management | Foundation | Pro | Enterprise |
| License Management | ✔ | ✔ | ✔ |
| User and Group Management | ✔ | ✔ | ✔ |
| User Roles and Permissions | ✔ | ✔ | ✔ |
| Site and product access | ✔ | ✔ | ✔ |
| Password Policies | ✔ | ✔ | ✔ |
| Domain Verification & Account Capture | ✔ | ✔ | ✔ |
| Session Duration Management (Desktop) | ✔ | ✔ | ✔ |
| Support for Atlassian Access | - | ✔ | ✔ |
| Configuration and Customization | Foundation | Pro | Enterprise |
| Permission management | ✔ | ✔ | ✔ |
| Jira Projects Management and Permission Schemes | ✔ | ✔ | ✔ |
| Customized workflows | ✔ | ✔ | ✔ |
| Customized screen and fields | ✔ | ✔ | ✔ |
| Customized notifications | ✔ | ✔ | ✔ |
| Customized layout and design | ✔ | ✔ | ✔ |
| Space management | ✔ | ✔ | ✔ |
| Service project specific-features configuration | ✔ | ✔ | ✔ |
| Portal and Help Center configuration | ✔ | ✔ | ✔ |
| Global product settings | ✔ | ✔ | ✔ |
| Marketplace Apps management | - | ✔ | ✔ |
| Automation (single-project) | - | ✔ | ✔ |
| Advanced Configuration and Support | Foundation | Pro | Enterprise |
| Troubleshooting & User Issues Resolution | ✔ | ✔ | ✔ |
| Confluence Spaces Organization | ✔ | ✔ | ✔ |
| JSM Best Practices for Agents | ✔ | ✔ | ✔ |
| Capacity Planning Support | - | ✔ | ✔ |
| Project Archiving Support | - | ✔ | ✔ |
| Third-party Ticket Liaison Support for Apps | - | ✔ | ✔ |
| Third-party Application Integrations | - | ✔ | ✔ |
| Assets Configuration and Management | - | ✔ | ✔ |
| Advanced Customized Workflows | - | ✔ | ✔ |
| Sandbox/Non-Production Service Requests | - | - | ✔ |
| Offline backups | - | - | ✔ |
| Monitoring, Reporting, and Analytics | Foundation | Pro | Enterprise |
| Service Reporting | ✔ | ✔ | ✔ |
| Application Health Checks | Quarterly | Monthly | Monthly |
| Admin Insights | - | ✔ | ✔ |
| Monitoring (track usage) | - | - | ✔ |
| Monthly Usage Report | - | - | ✔ |
| Audit Logs Tracking and Issues Review | - | - | ✔ |
| Optional Add-ons | Foundation | Pro | Enterprise |
| Purchase Additional Hours | ✔ | ✔ | ✔ |
| Purchase Scheduled TAM Hours/Days (Weekly) | - | ✔ | ✔ |
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Speak to one of our Atlassian Sales Specialists today!
Why Our Customers Choose Us
Service Transparency
Access monthly usage reports and insights on a dedicated dashboard.
Trusted Atlassian Partner
We are an authorized Atlassian Gold Enterprise Solution Partner with over 17 years’ experience as a Managed Service Provider (MSP).
SLA Backed Reliability
We offer multiple SLA levels on all our plans – suited to the criticality of your Atlassian applications.
Flexibility & Scalability
Our Atlassian experts augment and supplement your resources, providing consistent service on a budget that suits you best.
Peace of Mind
Focus on your core business, while our team of experts ensure your Atlassian applications are performing optimally.
On Demand Support
Our team provides support when and where you need it most, 24/7.
iTMethods 360: for Atlassian
Our 360 approach for Atlassian, provides a set of mature solution pillars each designed to deliver the highest level of consistent value and customer experience to all the organizations we serve.
Check out our other Atlassian offerings…
Atlassian Cloud Migration
Atlassian Consulting Services
Atlassian Managed Services
Atlassian Data Center Hosted in the Cloud
Atlassian Licensing Solutions
Frequently Asked Questions
Why do customers choose Atlassian Managed Services?
Atlassian Managed Services from iTMethods is a flexible subscription service offering that supports organizations with getting the most of their Atlassian tools. It provides valuable benefits such as expert support for configuration changes, break/fix issues, functional enhancements for best practices implementation of features for your busines, and ongoing health checks with regular assessments to ensure your teams productivity and efficiency are maximized.
What types of services are included in Atlassian Managed Services?
Atlassian Managed Service encompasses a range of services, including administration (augmenting your team with Atlassian admins), expert support (configuration chnages, break/fix issues), functional consulting (best practices and complex configurations), and onboarding and training (Discovery Assessment and necessary training).
What are my options to access the services?
You can submit service requests and access support through the iTMethods Service Portal and email. For our Enterprise subscription package, you may also submit requests via phone and chat.
How does the onboarding process work?
The onboarding process starts with a Discovery Assessment to understand your organization’s needs. Following this, iTMethods will require access to your Atlassian subscription, licenses, SSO, and any other essential information to effectively tailor the service to your organization.
What are managed accounts and how do they provide enhanced security and access control for my organization?
Managed accounts are user accounts centrally controlled by an organization’s administrator(s). They offer enhanced security, access control, and streamlined user management, ensuring a secure and well-organized environment.
How do I sign up for iTMethods Atlassian Managed Services?
Signing up for iTMethods Atlassian Managed Services is easy. Contact us, and our team will help you choose the ideal subscription plan tailored to your needs. Once we have finalized a plan with you, we will execute a sales order form which includes the details of our services agreement. After this, we will schedule the initiation and kickoff the onboarding processes to ensure that we are up and running within 30 days.
Making changes to my Atlassian Managed Services subscription.
For changes to your Atlassian Managed Services subscription, please feel free to reach out to us through your regular support channels or directly with your dedicated Customer Success Manager to discuss any new requirements and/or changes to the current plan including add-on options, upgrades, renewals, etc. Our team is eager to support your evolving needs and ensure you continue to benefit from our partnership.
Ready to learn more about our Atlassian Managed Services?
Fill out the form and we’ll be in touch to schedule a consultation and discuss how we can help you get the most out of your Atlassian tools.
