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Welcome to lesson 2 of our “Power Up Your JSM” mini-course! Previously, you learned how to set up queues for faster triage. Now, we’re diving into SLAs and Escalations, your key to meeting service targets and keeping customers happy. Course Snapshot: Lesson 2 – SLAs & auto-escalations Duration: ~12 minutes Format: Written guide with step-by-step […]
Welcome to lesson 3 of our “Power Up Your JSM” mini-course! In lessons 1 and 2, you learned about queues, SLAs, and escalations. Now, we’re focusing on custom request types and dynamic forms—two powerful features that reduce confusion and ensure every ticket includes all the info your team needs. Course snapshot: Lesson 3 – request […]
Welcome to lesson 1 of our “Power up your JSM” mini-course! Today, we’ll focus on Queues—the beating heart of your Service Desk efficiency. Course Snapshot: Lesson 1 – Mastering Queues Duration: ~14 minutes Format: Written guide with step-by-step walkthroughs Audience: Jira Service Management admins, team leads, and service desk managers Expertise Level: Intermediate (basic JSM […]
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