Jira Service Desk on a DevOps SaaS Platform

Jira Service Desk on the DevOps SaaS platform enables teams to deliver a better service experience paired with the Enterprise-grade features

Why Jira Service Desk on iTMethods’ DevOps SaaS Platform

SaaS Model

Our DevOps SaaS Platform runs as a flexible enterprise SaaS model, meaning your DevOps Tool requirements are tailored to your needs on an ongoing basis 24/7.

No Resources Required

Your tools are up and running and maintained at all times, so you can focus your DevOps and application teams on work that truly matters to the business.

Enterprise Features

Our Platform is powered by AWS.  A true enterprise offering tailored to your security and hybrid environment needs.

Explore what Jira Service Desk has to Offer

Jira Service Desk provides a service desk software for modern IT teams designed to simplify service experience

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Fully Featured

Jira Dervice desk is enabled with self-service, automation, SLAs, and CSAT reporting.

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Collaboration with Dev teams

When you link Jira Service Desk with Jira Software, IT and developer teams can collaborate in one place for a secure change management and speedy incident fixes.

Improved Service Experience

Users can submit tickets and requests with ease, choose the right service and find answers to their questions.

Simplified Processes

Jira Service Desk simplifies processes so your teams have more time for strategic work that results in positive business outcomes.

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Team Productivity Insight

Stay in the know and keep track of your team’s overall efficiency.

Mobile Version

Keep the workplace productivity high while on the go with Jira Service Desk for mobile.

iTMethods is a Certified Atlassian Gold Solution Partner

As a Certified Atlassian Gold Solution Partner, iTMethods experts help companies to simplify and automate Atlassian products while delivering the benefits of the DevOps SaaS Platform.

Our DevOps SaaS Platform Unlocks your Key Competitive Advantages

In today’s fast-paced economy and complicated technological landscape, speed of innovation becomes a top priority. The Platform enables your application teams to innovate, automate and accelerate their software delivery.

Unleash Digital Transformation

Built on years of transforming how companies deliver software, DevOps SaaS Platform provides automation and scaling abilities and is the fastest way to accelerate your digital transformation.

Innovate Fast

Inability to respond to business demands and deliver software fast hurts companies' ability to compete. By running your tools on DevOps SaaS Platform, you leverage the triggers that have already been built by us, so you don't have to start from scratch.

Stay ahead with Best Practices

Get the maximum out of your tool investment. With DevOps SaaS Platform, not only your DevOps tools are  always up and running, but is set up with the right workflows and optimal automation.

Eliminate High Costs

Inefficient use of internal resources, associated infrastructure and SW licenses combined with unclear ROI can slow down company's growth. With DevOps SaaS Platform, you get the maximum value for your investment as a custom tailored solution to your needs.

Here are Just a Few Reasons why iTMethods' DevOps SaaS Platform is the Best Choice

Extensive Tools Catalog

Choose existing or new tools for your toolchain. Support both open source and enterprise tool versions.

Powered by AWS

Deployed in dedicated AWS VPC(s) in a region of choice. VPC(s) can be deployed within your AWS account(s).

Scalable & Automated

Our cloud-native platform is fully automated and enables optimized performance, availability & responsiveness.

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Maintenance & Upgrades

Maintenance, upgrades & security patches as per Vendor(s) best practices – all scheduled in advance.

Hybrid Integrations

Seamless and secure connectivity between our Platform and your existing on-premises and cloud infrastructure.

Disaster Recovery

Low cost and automated AWS cross-region disaster recovery is available.

Single Sign On (SSO)

Improved user experience. Simplified user provisioning and management.

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Secure & Compliant

Architected for enterprise security, network, access, availability & encryption.

Enjoy Platform Add-on Subscription Packages

DevOps SaaS Platform is truly your one-stop-shop for all your DevOps tools and Cloud-native application enablement needs. Choose the following services to support your DevOps initiatives and application teams:

DevOps Adoption

Expert guidance and advice on best practices and project execution


✓ Strategy / Roadmaps

✓ Best Practices

✓ Pipeline Implementation

✓ Work Flow Automation

✓ Additional Tool Selection

✓ Custom Integrations

Admin & Functional

We function as an extension of your team providing high value expertise


✓ Team Administration

✓ Pipeline Management

✓ Workflow Optimization

✓ Custom Dashboards

✓ Visibility / Reporting

Cloud-Native App Build

Enable your teams to build the best cloud-native applications


✓ Microservices Architecture

✓ Planning and Deployment

✓ CI/CD Pipeline Build / Automation

✓ 24x7 Management

✓ Security & Compliance

✓ Cost & Resource Optimization

Get Started Now

See for yourself how DevOps SaaS Platform will transform your business. Explore the plans, request a quote and our team will get back to you shortly.